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AI · LINUX · difficulty 2 · ~20 min · 11 steps
Your support AI read a booby-trapped ticket and did what it was told.
Your customer-support agent runs on agent-runner-01 with a shell tool and a set of cloud credentials. At 09:12 it processed ticket #48213 and then did things no support reply should: ran commands, read a secrets file, and made an outbound call to an address nobody recognises. The agent was not hacked. It was instructed — by text inside the ticket. Your evidence is its tool-call audit log. Read what it did, stop the bleeding, and understand that once an agent acts on hostile input, the secrets it can reach are already compromised.